We're Hiring! 

Written By Sacha Carter

Role: Customer Service & Administration Advisor - Maternity Cover
Start Date: 7th September 2026
Starting Salary: From £26,000 per annum (depending on experience)

We're looking for a friendly, organised, and enthusiastic Customer Service & Administration Advisor to join our team on a maternity cover basis.

This is a varied role that would suit someone who enjoys helping customers, has excellent attention to detail, and is confident working in a busy office environment.

Join the team voted "Best Customer Service 2025" at the Mobile Industry Awards! This is an exciting opportunity to become part of an award-winning company that prides itself on delivering exceptional service and putting customers first.

Key Responsibilities:

  • Speaking with customers over the phone and providing outstanding customer service

  • Managing customer queries through our ticketing system

  • Communicating professionally with customers via email

  • Building and sending customer deals and quotations

  • Processing customer orders and deals accurately

  • Using Microsoft Excel and other internal systems

  • Liaising with our Sales Team to ensure a smooth customer journey

  • General administration duties as required

What We're Looking For:
✔ Excellent communication and customer service skills
✔ Good organisational skills and attention to detail
✔ Confidence using Microsoft Excel and Microsoft Office
✔ The ability to manage multiple tasks and prioritise your workload
✔ Previous customer service experience is preferred, but not essential

Full training will be provided, so we're looking for someone with a positive attitude, a willingness to learn, and a passion for delivering excellent customer service.

If you're looking for a new opportunity and would like to be part of an award-winning team, we'd love to hear from you!

To apply, please send your CV to yasmine.heath@purecommunicationgroup.co.uk.

Sacha Carter
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